Delivery & Returns
All prices are in GBP (£), include VAT but exclude delivery charges. We take all reasonable care to ensure that all product description and prices are accurate.
Due to the fluctuations in metal prices we reserve the right to change any items price on the website at any time. However on order that price is fixed.
On placing an order, we will acknowledge order via email. The order will be accepted once payment has cleared. Confirmation will be sent via a dispatch email.
When ordering rings please contact Shona Marsh to specify ring size. While most of our rings can be made to order in any size some of our rings are unique or limited editions and are only available in size stated in details. However if you see a ring you would like but it is not available in your size please contact us as we may be able to help.
Whilst we do have stock of a small number of items most of our pieces are made to order and can take 4-12 weeks from point of order to delivery – see item details for estimated time frames.
UK shipping is via insured next day delivery and will require a signature on delivery.
We are happy to ship internationally but please do contact us so we can find the best shipping solution for you.
We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
We cannot be held responsible for any delays caused by the local country postal service or customs checks.
Any customs charges are the sole responsibility of the customer.
In the case of a delay in delivery please contact us and we will provide you with your tracking number to enable you to chase with the shipping company.
On delivery the items will be in your responsibility. Therefore please check the package in the presence of the carrier in order to verify the condition of the items. In the event of damage, please make a visual documentation as well as a note on the delivery slip and contact the shipping company and Shona Marsh.
Each product is handmade and therefore is subject to variations in colour, textures and sizes within reason.
If you are unhappy with your purchase we will refund or exchange the sale when you return it to us in a *saleable condition within 14 days of the item being delivered.
*The item must be in their original condition, unused and in their original packaging.
Special orders including customization or special commissions are exempt from this policy and all sales are non-refundable.
When ordering rings it is the customer’s responsibility to ensure they have the correct size. Some rings are not suitable for resizing. If you are unsure we recommend contacting Shona Marsh to arrange a fitting or for further advice.